Fire Advice for Tenants
Fire incidents in the home claim the lives of an average of 300 people per year in the UK. We are determined to keep our customers and their loved ones safe by working together to reduce the risk of fire.
It’s important everyone can safely get out in the event of a fire, so if you think you or any of your household members could struggle, please let us know straight away. We’ll arrange to carry out Person Centred Fire Risk Assessment with you, which will assess what they would need to do in the event of a fire.
If any of your household do not speak, or have limited skills in, English then please also let us know so that we can provide information in a language they will understand.
You can update your household details and needs by emailing Peter.Mulligan-Cant@foxtons.co.uk or calling on 02089635174
You will find below important advice and information tailored to Sheldon House, including links to useful resources from the London Fire Brigade.
Knowing the latest advice could save your life, and we always advise briefing your family with the latest guidance.
If a fire broke out in your building or flat, would you know what to do?
Knowing the latest advice could save your life. Find out more below.
What to do if a fire breaks out in your building outside of your flat
If the fire isn't in your own flat and your flat is not affected by smoke from a fire elsewhere in the building, the advice is to stay put and call the emergency services by dialling 999. Your flat entrance door is fire rated to protect you for enough time for the fire services to address the fire or rescue you.
What to do if a fire breaks out inside your flat
If a fire breaks out in your flat, the first thing to do is to get everyone out - making sure you shut the door behind you - and call the emergency services on 999.
If you cannot escape from your flat:
Shout for help from a window.
Keep as many doors between you and the fire closed.
If you are trapped in a smoke-filled room, crawl on your hands
and knees keeping your face close to the floor.
You must stay at a safe distance away from the fire until a fire officer tells you it is safe to go back inside. The fire & rescue service can obtain list of people who may have difficulties leaving the building in the event of a fire. If you are unsure if you have notified us or have any difficulties, please alert the emergency services so they can best assist you.
Don’t wait until it’s too late, plan your escape route today and advise us if you think you might struggle with any evacuation or safety measures.
Top tips to keep your home fire safe
Access the latest home fire safety advice courtesy of the London Fire Brigade.
If you are reading this information offline and want a hardcopy of these tips, please contact us.
Meet your building safety team
Putting your safety first involves making sure you can easily get in touch and voice any ideas or concerns. Below you’ll find details of your key contacts and a form to get in touch. If you have an immediate health and safety concern, please get in touch with us right away on
Want to contact us about a non-safety matter, such as your tenancy or a particular service? You can access more useful contacts by clicking this link
John
Hi, I'm the Principle Accountable Person for Sheldon House
It is my overall responsibility to ensure that everyone in Sheldon House is safe, with the support of my colleagues. We work hard to make sure this is the case, and we can’t do this without you.
Please, if you have an idea, suggestion or want to raise a concern – get in touch!
Email: fire@conciliumassets.com
Scroll down to meet the rest of the team and access our online contact form
Peter
Hi, I’m your Foxtons Property Manager
My role as your Property Manager is to support you, to ensure you are safe in your home and your voice is always heard. Whether you have an idea, suggestion or need to raise a safety concern - I want to hear from you.
You can get in touch with me directly any time and I aim to respond within [five] days.
Email: fire@conciliumassets.com
Michael
Hi, I'm your KFH Property Manager
As your Property Manager I regularly carry out inspections in flat blocks and sheltered housing schemes in order to identify issues that may affect the performance of the building in the event of an emergency; this covers both structural and behavioural issues (such as items being left in communal areas or fire doors being propped open).
I am interested in your ideas and opinions on fire safety related issues and encourage you to get in touch by:
Email: fire@conciliumassets.com
Whether it’s good or bad news, we want to hear from you!
If you have an idea that you think would improve our services, or have a general comment, we’d love to hear from you. Likewise, we’d like to pass on the good news if you’ve had a particularly good service from our team.
Sometimes things can go wrong and we need to know if your experience has fallen below our standards. We’re committed to providing quality services that are fair to everyone, so whether it’s a big or small issue we want to know so we can work together to resolve it.
Liz
Hi, I’m your Fire Safety Advisor
In the first instance please call Peter or Michael as they have the means to resolve your questions or concerns as quickly as possible.
I am confident that they will act upon your concerns straight away, but if for any reason you are still concerned after you have contacted Peter or Mohammed then please let me know.
Home Fire Safety Checker
Get tailored advice for your home, or the home of someone you care for from the London Fire Brigade.
Just click here Home | London Fire Brigade (london-fire.gov.uk)